Privacy Policy
Effective Date: February 23, 2026
1. Information We Collect
Quality IT Solutions ("we," "our," or "us") collects information to provide and improve our managed IT services. We collect:
Personal Information
- Name, email address, phone number, and company information
- Business requirements and technical specifications
- Communication preferences and service history
- Payment and billing information
Technical Information
- Network logs and system performance data (with explicit consent)
- Device information and security event logs
- Website usage data and analytics
- Service tickets and support communications
2. SMS and Text Messaging
Consent and Opt-Out
By providing your phone number, you consent to receive text messages from Quality IT Solutions regarding:
- Service alerts and system notifications
- Appointment confirmations and reminders
- Support ticket updates
- Scheduled maintenance notifications
To Stop Text Messages:
Reply "STOP" to any message from (561) 200-1615
For help, reply "HELP" or call (561) 379-1799
Message frequency: Up to 5 messages per month
Standard rates apply. Contact your carrier for details.
Manage SMS Preferences3. How We Use Your Information
- Service Delivery: Provide managed IT services, support, and maintenance
- Communication: Send service updates, alerts, and appointment confirmations
- Billing: Process payments and send invoices
- Support: Respond to inquiries and provide technical assistance
- Improvement: Analyze service performance and enhance our offerings
- Compliance: Meet legal and regulatory requirements
4. Information Sharing
We do not sell, rent, or trade your personal information. We may share information with:
Service Providers
- Twilio - SMS and voice communications (TCPA compliant)
- Microsoft Office 365 - Email and collaboration services
- Google Workspace - Analytics and business tools
- Payment processors - For billing and invoicing
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and safety.
5. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Regular security assessments and vulnerability testing
- Access controls and employee training
- Secure backup and disaster recovery procedures
- HIPAA-compliant handling of healthcare client data
6. Data Retention
We retain personal information for as long as necessary to provide services and meet legal obligations:
- Active client data: Duration of service relationship plus 7 years
- Marketing communications: Until you opt out
- Support tickets: 5 years for service history
- Financial records: 7 years per IRS requirements
7. Your Rights (CCPA & GDPR)
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Stop marketing communications and SMS messages
- Non-discrimination: Equal service regardless of privacy choices
To exercise these rights, contact us at privacy@qualityitsolutions.net or (561) 379-1799.
8. Cookies and Tracking
Our website uses cookies and similar technologies for:
- Essential site functionality
- Analytics to improve user experience
- Marketing and advertising preferences
You can manage cookie preferences through your browser settings.
9. Children's Privacy
Our services are designed for businesses and we do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it immediately.
10. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via:
- Email notification to registered users
- Website notice for 30 days
- SMS notification if you've opted in
11. Contact Information
Business Address
Quality IT Solutions
Boynton Beach, FL 33426
United States